UK Terms & Conditions



Updated at 8-8-2022



We are WomenWise Limited (UK Company Registration Number: 13575913)



We understand that menopause can be a complex time and the experience is different for everyone. WomenWise is a company dedicated to changing the way women go through the menopause by understanding targeted elements of your biochemistry and the impact of your lifestyle to be able to identify the underlying contributors to your symptoms.  WomenWise aims to build a personalised menopause support service to enable women to make informed decisions to take control of their menopause.


You may interact with us when you visit our website and the following social media platforms:


Facebook: WomenWise Health
Instagram: womenwise_health
LinkedIn: WomenWise Health


Our Products and Services 


WomenWise will currently:


• Deliver a WomenWise Pack containing sample / information collection kits to you


• Carry out specified testing on your samples via our laboratory partners using only a unique subject identification number


• Provide access to the WomenWise questionnaire that asks questions about your health & medications, symptoms and lifestyle choices


• Prepare a Report containing general health and lifestyle advice pertinent to your menopause based on the testing results and questionnaire answers. This Report is created by a qualified nutritionist and reviewed by a doctor and will be delivered to you via our online customer portal. The Report will be based on available lab results from the samples you supplied. Please note there may be circumstances when the lab is not able to process your sample.  In those circumstances, if our experts believe they have enough information to prepare a useful Report they will do so, and if they are unable to do so we will send you a replacement test kit to collect a second sample.


• An opportunity, for an additional fee, to consult with a qualified nutritionist or a private doctor via our partner practice after receiving your Report



WomenWise currently offers our Products and Services in the UK only.   


General Terms 


By accessing and subscribing to WomenWise, you are confirming that you agree with and will be bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entirety of any of our website or other online presence, as well as any email or other type of communication between you and WomenWise.


WomenWise grants you a revocable, non-exclusive, non-transferable, limited license to use the website strictly in accordance with the terms of this Agreement.




Medical Disclaimer


WomenWise is a digital health company focused on helping women make informed decisions to help with the symptoms of menopause.  We are not a health care or medical device provider, nor should our site(s) or the Reports we create be considered medical advice. Only your physician or other health care provider can offer that. WomenWise makes no claims, representations or guarantees that the sites provide a health-related or therapeutic benefit. Our sites should not be used as a medical device or in place of professional medical advice, as a substitute for proper and personalised professional medical advice or be used to make decisions about your health. We also cannot answer any medical queries either through the website or via email or any other means.


Any advice or other materials on our site(s) or the Reports we create are intended for general information purposes only. They are not intended to be relied upon and are not a substitute for professional medical advice based on your individual condition and circumstances. The advice and other materials we make available are intended to support the relationship between you and your care or healthcare providers and not replace it. We are not liable or responsible for any consequences of your having read or been told about such advice or other materials as you assume full responsibility for your decisions and actions. Where the labs are not able to provide full results from your sample (due to sample quality or quantity), there may be gaps in your Report. To the fullest extent permitted by law, we make no representation or warranties about the accuracy, completeness, or suitability for any purpose of the advice, other materials and information published as part of our sites.





You agree not to, and you will not permit others to:


• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.


• Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.


• Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of WomenWise or its affiliates, partners, suppliers or the licensors of the website.



Return and Refund Policy


Thanks for using WomenWise. We appreciate that you like the fact we’re trying to support women through their menopause. We also want to make sure you have a rewarding experience while you are exploring, evaluating, and using our products.


As with any user experience, there are terms and conditions that apply to transactions at WomenWise. The main thing to remember is that by using WomenWise, you agree to these terms along with WomenWise’s Privacy Policy.


If, for any reason, you are not completely satisfied with any product or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our service.


We will process a refund if you have not completed any tests up to one month post receipt of your WomenWise pack. You will need to post the pack back to us. Any refund after 1 month will be partial as laboratory costs will have been incurred; requests will be considered on a case by case basis. Refunds will not be possible from 6 months post receipt of your WomenWise pack.


Your Suggestions


Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) provided by you to WomenWise with respect to the website shall remain the sole and exclusive property of WomenWise.


WomenWise shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.



Links to Other Websites


These Terms & Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by WomenWise. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies.


Third-Party Services


We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third-Party Services”).


You acknowledge and agree that WomenWise shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. WomenWise does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.


Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.



Intellectual Property


The website or the app and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by WomenWise, its licensors or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded, or distributed in any way, in whole or in part, without the express prior written permission of WomenWise, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.


If you are a copyright owner or such owner’s agent and believe any material on our website or app constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.




You agree to indemnify and hold WomenWise and its shareholders, parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of the website or app; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.


No Warranties


The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. Without limitation to the foregoing, WomenWise provides no warranty or undertaking, and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.



Limitation of Liability 


Notwithstanding any damages that you might incur, the entire liability of WomenWise and any of its suppliers under any provision of this Agreement and your exclusive remedy for all the foregoing shall be limited to the amount actually paid by you to WomenWise.


To the maximum extent permitted by applicable law, in no event shall WomenWise or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if WomenWise or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.





If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


This Agreement, together with the Privacy Policy and any other legal notices published by WomenWise on the Services, shall constitute the entire agreement between you and WomenWise concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and WomenWise’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND WOMENWISE AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.



Updates to Our Terms


We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.





WomenWise may, from time to time, include contests, promotions, sweepstakes, or other activities (‘Promotions’) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.



Contact Us


Don’t hesitate to contact us if you have any questions.


• Via Email:

• Via this Address: 27 Old Gloucester Street, London, England, WC1N 3AX